Contact Information

Deck Creations LLC

14321 Winter Breeze Dr #82, Midlothian, VA 23113

Email: INFO@DECKCREATIONS.COM

Phone: 804-320-2212

Website: https://deckcreations.com

 

Last Updated: May 29, 2026

Effective Date: May 29, 2026

Overview

Deck Creations LLC (“Deck Creations,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and protect it, with whom we share it, and what choices you have when you visit our website or interact with our services.

By using our website or submitting your information to us, you acknowledge that you have read and understand this Privacy Policy. If you do not agree, please do not use our site or submit personal information.

 

1. Information We Collect

Information You Provide

• Contact details: name, email address, phone number, and postal address (provided via contact forms, estimate requests, phone calls, emails, or other communications).
• Project details and any other information you voluntarily share when requesting a quote, scheduling a consultation, or communicating with us.
• Job Site Information. When you schedule an on-site consultation or estimate, our representatives collect additional information including photographs of your property, measurements, site conditions, material assessments, project notes, and contract details. This information is stored in our internal Customer Relationship Management (CRM) system and used to prepare your estimate, manage your project, and maintain records of our work. Your job information, contract details, and associated images are accessible to our subcontractors and business partners to the extent necessary to plan, coordinate, and complete your project. We require these parties to use your information only for project-related purposes and not for any independent marketing or commercial use.
• Marketing and Portfolio Use of Job Site Photos. We use before-and-after photographs of completed projects in our advertising, on our website, and across social media platforms. By proceeding with our services, you acknowledge that project photographs may be used for these purposes. We will not display photos that identify your specific home address or other personally identifiable information. If you do not wish your project photographs to be used in our marketing or advertising, please notify us in writing at INFO@DECKCREATIONS.COM prior to or at the time of your project, and we will honor that request.

 

Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect:

• Device and usage data: IP address, browser type and version, operating system, pages visited, time spent on pages, and clickstream data.
• Location data: approximate geographic location based on IP address.
• Advertising and analytics data: demographic and interest information inferred through advertising partners (Google, Bing, Facebook/Meta).
• Behavioral data: browsing activity used for remarketing to previous visitors.

 

2. How We Collect Information

• Directly from you through forms, calls, emails, and other communications.
• Automatically through cookies, pixels, web beacons, Google Tags, Google Signals, and similar tracking technologies when you use our website.
• From third-party advertising networks, analytics providers, and social media platforms to support marketing and analytics.

 

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, provide estimates, and deliver our services.
• Improve our website content, functionality, and user experience.
• Send marketing communications by email, mail, or phone where you have not opted out.
• Serve targeted and remarketing advertisements on third-party platforms (Google, Bing, Facebook/Meta), including frequency capping and ad effectiveness measurement.
• Perform analytics and business intelligence using Google Analytics 4 (GA4) and similar tools.
• Comply with legal obligations, prevent fraud, and maintain the security of our systems.

 

4. Cookies, Tracking Technologies, and Advertising

Our website uses cookies, web beacons, pixels, Google Tags, Google Signals, and similar technologies for the following purposes:

• Site functionality and analytics (understanding how visitors use our site).
• Remarketing: serving ads to previous visitors who have not yet completed an action (such as requesting an estimate) on Google Search, the Google Display Network, Bing, and social media platforms.
• Audience building and cross-device tracking through Google Signals, which may link your activity across devices if you are signed into a Google account with ads personalization enabled.
• Frequency capping to limit repetitive ad exposure.

 

Google User-Provided Data

When you provide personal information (such as your email address or phone number) and we transmit it to Google for advertising or measurement purposes, we hash that data using SHA-256 prior to transmission. By providing this information and using our site, you consent to this practice as described in Google’s User-Provided Data policy. This operates independently of Consent Mode settings.

 

Managing Cookies and Opt-Outs

You have the following options to manage tracking and advertising preferences:

• Browser settings: Most browsers allow you to block or delete cookies. See your browser’s Help menu for instructions.
• Google Ad Preferences: https://myadcenter.google.com/personalizationoff
• Network Advertising Initiative Opt-Out: http://www.networkadvertising.org/choices/
• Federal Trade Commission Do Not Call Registry: https://telemarketing.donotcall.gov/

 

5. Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our website, running advertising campaigns, or providing business services, bound by confidentiality obligations.
• Subcontractors and project partners: Individuals and companies engaged to perform work on your project are provided access to relevant job information stored in our CRM, including contact details, site photographs, measurements, contract details, and project notes, solely for the purpose of completing your project. These parties are not authorized to use your information for any other purpose.
• Advertising partners: Google, Bing, and Facebook/Meta receive data in connection with our ad targeting and remarketing activities as described in Section 4.
• Legal requirements: When required by law, court order, or governmental authority, or to protect the rights, safety, or property of Deck Creations or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• Active customer and prospect records: retained for the duration of our business relationship and for a reasonable period afterward for follow-up and reference.
• Marketing data: retained until you opt out or request deletion.
• Analytics and usage data: retained in accordance with our analytics providers’ standard retention periods (typically 14 months for GA4).
• Legal and compliance records: retained as required by applicable law.

When data is no longer needed, we delete or anonymize it in a secure manner.

 

7. Your Rights and Choices

Regardless of your location, you may contact us to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of marketing emails, mail, or phone communications.
• Opt out of targeted advertising (see Section 4 for platform-specific opt-out tools).

 

To exercise any of these rights, contact us at INFO@DECKCREATIONS.COM or 804-320-2212. We will respond to verifiable requests within 45 days. If we need additional time (up to an additional 45 days), we will notify you of the extension and the reason for it. If we deny your request, we will explain why and you may contact us to appeal the decision.

 

8. Data Security

We use reasonable and appropriate technical and organizational safeguards to protect your personal information, including:

• Transmission of data via Secure Socket Layer (SSL/TLS) encryption.
• Access controls limiting personal data access to authorized employees with a legitimate business need.
• Secure storage of servers and systems containing personal information.

 

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong, unique passwords and take precautions when using the internet.

 

9. Data Breach Notification

In the event of a data breach involving your personal information, we will notify affected individuals as required by applicable law, including the South Carolina Identity Theft Protection Act and Virginia breach notification requirements. Notification will be provided in the most expedient time possible and without unreasonable delay, consistent with the needs of law enforcement and the measures necessary to determine the scope of the breach and restore reasonable integrity.

 

10. Links to Other Websites

Our website may contain links to third-party websites for your convenience. These sites operate independently of Deck Creations and have their own privacy policies, which we encourage you to review. We are not responsible for the content, practices, or policies of any linked third-party sites.

 

11. CAN-SPAM Compliance

We collect email addresses to respond to inquiries, send requested information, and for marketing communications. In accordance with the CAN-SPAM Act, we agree to:

• Use accurate and non-misleading subject lines and sender addresses.
• Identify commercial messages appropriately.
• Include our physical business address in all commercial emails.
• Honor opt-out and unsubscribe requests promptly (within 10 business days).
• Include a clear and easy unsubscribe mechanism in every marketing email.

 

To unsubscribe from marketing emails, use the unsubscribe link in any email we send or contact us directly at INFO@DECKCREATIONS.COM.

 

12. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take prompt steps to delete it.

 

13. International Visitors

Our website is operated in the United States and is intended for visitors located in the US. If you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide notice on our website or by email.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

 

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Deck Creations LLC

14321 Winter Breeze Dr #82

Midlothian, VA 23113

Email: INFO@DECKCREATIONS.COM

Phone: 804-320-2212